Payment Methods

There are three common reasons why buyers fail to pay by credit card:

SECTION 1 - Operational reasons → It is recommended to retry

1. Incomplete, wrong or midway termination of payment
When the buyer fills in the credit card-related information, the information is incomplete or wrong, and the bank cannot or refuse to charge.

2. Unauthorized Transactions
The card used by the buyer for payment is a 3D card, and the 3D verification code is not filled in during the payment process. Therefore, the system judges the transaction as an unauthorized transaction and refuses to deduct the payment. It is also possible that the buyer's card issuer did not authorize the transaction.

3. Repeat payment for the same IP within a short period of time
Buyers make repeated payments for the same IP within a short period of time, and there are suspicions of other illegal acts such as cash out, money laundering, and fraud. The system rejects the deduction.

4. Network problems
When the buyer pays, the network access speed is slow or other network problems, and the payment page is refreshed repeatedly, resulting in multiple submission of payment applications or failure of the system to receive payment applications.


SECTION 2 - Reasons for bank restrictions → It is recommended that the buyer contact the card-issuing bank for consultation

1. Insufficient credit card limit
The card used by the buyer for payment is beyond his credit limit or expired.

2. A single payment exceeds the upper limit
The single payment limit exceeds the maximum single payment limit of the card, or exceeds the maximum single payment limit set by the system.

3. Refusal to debit
The card issuer paid by the buyer declined to charge. For specific reasons, you need to contact the card issuing bank to understand the reason for rejection.


SECTION 3 - Risk-related reasons → It is recommended to change the credit card/payment method and try again

1. Credit Cards with Bad Transaction History
The card used by the buyer for payment has a bad transaction record, such as chargeback.

2. Risk Area Payments
The IP paid by the buyer comes from the high-risk area listed by the international credit card organization, and the system will judge the high-risk transaction and refuse to deduct the payment. For example: Venezuela.

3. Cross-border, cross-regional transaction payment
The card used by the buyer for payment is not a domestic card, and there is a suspicion of stolen card consumption, so the system will evaluate it as a high analysis transaction and refuse to deduct the payment.

4. Black card, stolen card, copy card
The card system used by the buyer for payment is identified as a black card, a copy card and other illegal cards, and the system refuses to deduct the payment.

NOTE:To sum up, none of the above in your situation, please contact customer service for inquiries: [email protected]
If your credit is not passed, we have some suggestions:
- Wait a day and try again
- Make sure your card has not exceeded its limit
- Make sure your credit card has not expired
- Make sure to enter the correct name on the front of the card
- Try another credit card